Terms & Conditions

Last updated: 25, July 2026

These terms apply to every booking made with Tidyfi. By booking a service, you agree to these terms.

1. Our Services

Tidyfi provides residential cleaning services, including regular domestic cleaning, one-off deep cleans, and end-of-tenancy cleaning, within our advertised service area.

The scope of each clean is agreed with you before booking, based on your property size, requirements, and the service selected. Anything outside that agreed scope — for example, tasks needing specialist equipment, working at height beyond a small stepladder, or hazardous waste — isn't included unless separately agreed.

Cleans are carried out by Tidyfi's vetted, self-employed cleaning subcontractors, who operate under Tidyfi's quality standards and this agreement.

2. Booking and Pricing

Our standard rate for regular domestic cleaning is £30 per hour, with a minimum booking of 2 hours. Deep cleaning is charged from £180, with the same 2-hour minimum, and can be booked for specific rooms or the whole property.

Studio and single-room properties are priced at a flat rate of £50 (Regular Clean) or £70 (Deep Clean), reflecting the smaller scope of these properties.

One-off deep cleans and end-of-tenancy cleans are quoted individually based on the property and scope of work, confirmed in writing (by email or message) before the booking is finalised.

We may review and update our standard pricing from time to time. Any price change won't affect a booking you've already confirmed, and we'll give you reasonable notice before it applies to your next one.

3. Payment

Regular domestic cleans are paid on the day of the clean, by bank transfer or payment link, unless otherwise agreed.

One-off deep cleans and end-of-tenancy cleans require full payment, or an agreed deposit, before the booking is confirmed, with any balance due on completion.

Late or failed payment may result in future bookings being paused until the account is settled.

4. Cancellations and Rescheduling

We ask for at least 24 hours' notice to cancel or reschedule a booking.

Cancellations made with less than 24 hours' notice, or where our cleaner attends and can't gain access to the property, may be charged at the full agreed price, to cover the cleaner's reserved time.

We'll give you as much notice as possible if we need to reschedule a booking — for example, due to cleaner illness — and we'll work with you to find a suitable alternative time.

5. Access and Keys

You'll provide clear instructions for how our cleaner will access your property (keys, a key safe code, or being present), along with any alarm codes or pet-related instructions needed.

Where you provide keys to Tidyfi, they're held securely, used only for your scheduled cleans, and returned to you as agreed.

If our cleaner can't access the property at the agreed time through no fault of Tidyfi, the cancellation terms above may apply.

6. Liability and Damage

Tidyfi holds Public Liability insurance covering our cleaning services. In the unlikely event of accidental damage caused by our cleaner during a booking, please report it to us within 48 hours so we can investigate and resolve it fairly, including via our insurance where appropriate.

Tidyfi isn't responsible for pre-existing damage, wear and tear, or the condition of items that are fragile, improperly fitted, or not disclosed to us in advance.

Please let us know in advance of any items requiring special care, or areas you'd prefer we don't clean or access. We'd also recommend securing or telling us about any high-value, fragile, or irreplaceable items before your clean.

7. Satisfaction and Complaints

If you're not satisfied with any aspect of a clean, let us know within 24 hours so we can address it — which may include arranging a return visit to resolve the issue at no extra cost.

We take all feedback seriously and use it to maintain our service standards.

8. Your Information

Tidyfi holds your name, contact details, and property/access information solely to provide and manage your cleaning service. We're registered with the Information Commissioner's Office (ICO) as a data controller. Read more in our [Privacy Policy].

We won't share your information with third parties other than the subcontractor assigned to your clean, and won't use it for any purpose beyond delivering your service.

9. General

These terms are governed by the law of England and Wales.

Tidyfi may update these terms from time to time; the current version will always be available on this page.

Nothing in these terms affects your statutory rights as a consumer.

Tidyfi — sole trader — hello.tidyfi@gmail.com