Privacy Policy

Last updated: July 25, 2026

Tidyfi ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights regarding that information.

Who we are

Tidyfi is a cleaning services business covering London and Essex. We are registered with the Information Commissioner's Office (ICO) as a data controller.

What information we collect

When you request a quote or book a service with us, we collect:

  • Your name, email address, and phone number

  • Your property address

  • Details about the service you require (property size, rooms, preferred date)

  • Access information you provide (such as key locations, entry codes, or notes about pets), where relevant to delivering your service

How we use your information

We use your information solely to:

  • Provide you with a quote

  • Confirm and manage your booking

  • Communicate with you about your service

  • Assign your booking to one of our vetted subcontractor cleaners

We share it only with the specific subcontractor cleaner assigned to your booking, to the extent necessary for them to complete the job, and with Squarespace, our website hosting provider, so they can operate the site and store form submissions on our behalf. We do not sell, rent, or share your information with any other third party for marketing purposes.

Information collected automatically when you visit our website

This website is hosted by Squarespace. Squarespace collects some information automatically to run and secure the site, including your browser, network and device details, pages viewed, and your IP address. You can read more in Squarespace's own Privacy Policy.

We also use Squarespace's built-in analytics, which collects similar information (device/browser details, pages visited, clicks, scrolling, timestamps) so we can understand site traffic. This data is used only to improve our website and is not used to identify you personally.

Cookies

This website uses cookies — small files placed on your device when you visit.

  • Necessary cookies are always active. These allow Squarespace to securely serve this website to you and cannot be switched off.

  • Analytics and performance cookies are only used if you accept them via our cookie banner. These help us understand site traffic and activity.

You can manage your preferences at any time using the cookie banner or your browser settings.

How long we keep your information

We keep your information only as long as necessary to provide our services and meet legal obligations (such as tax records, typically up to 6 years for HMRC purposes).

Your rights

Under UK data protection law, you have the right to:

  • Ask what personal information we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete your information, where we're not legally required to keep it

  • Withdraw consent to future contact at any time

To exercise any of these rights, contact us at hello.tidyfi@gmail.com.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page.

Contact us

Questions about this policy or how we handle your information? Contact us at hello.tidyfi@gmail.com.